Accessibility
Dos Equis Pavilion is committed to providing an inclusive and accessible experience for all fans. Below is information about available accessibility services and how to request accommodations.
For more questions, or information not mentioned below, don't hesitate to get in touch with us at 214.421.1111. The Box Office is only open on show days and will be open starting at 12PM every show day.
Dos Equis Pavilion Accessibility Services
Accessible parking is available at Dos Equis Pavilion.
To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via Ticketmaster in advance or on the day of the show with a credit card when you arrive at the parking lots. General parking will be $20 per vehicle (plus tax) online in advance and $25 on the event day. To use an accessible space, your vehicle must display a valid, state-issued accessible placard or license plate, and the person to whom the placard or plate is issued must be in the vehicle. Accessible parking areas are actively monitored, and credentials may be subject to inspection to prevent misuse. All applicable state and local laws apply. Misuse of an accessible space may result in citation, fines, or relocation.
Accessible spaces are limited and available on a first-come, first-served basis. Our parking crew will work to accommodate you if all accessible spaces are full. Fans may also be dropped off near the gates prior to parking. Dos Equis Pavilion has parking available on the East and West side of the venue, located off of South Fitzhugh Avenue. Turn on your emergency flashers to help parking staff identify your needs and they will direct you to the appropriate area. Guests in need of accessible parking should enter the following gates and check in with the parking attendant on where to park:
- Gate 8: VIP Parking
- Gate 9: Citi VIP Lounge Parking
- Gate 10: Ultra VIP Parking
- Gate 11-13: GA Parking
Easy access to Dos Equis Pavilion via the DART rail system .7 miles from Dos Equis Pavilion.
If you wish to drop off a member of your party, please drop them off at the Uber Rideshare Area, located off of Pennsylvania Ave: from Robert B. Collum Blvd, enter Fair Park Gate 6 OR the next entry, Pennsylvania Ave. On occasion, Pennsylvania Ave entry will be closed, so please enter through the Fair Park, at Gate 6 if this occurs. After entering onto either Fair Park Gate 6 or Pennsylvania Ave, turn right to continue onto Pennsylvania Ave and drivers will see the entry to the right.
Accessible tickets can only be purchased online at dosequispavilion.com/shows. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.
To find tickets in the Accessible Seating Area of Dos Equis Pavilion, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.
In a general admission event, the accessible seating area can reach capacity early and is first-come, first-served. Our Accessible section on the floor is located at the main walkway into the House, at the East and West side entrances. Upon entry, there will be an open area beside the rail that is available to Accessibility. If a chair is needed, guests can inquire with security in the area. Security will be on standby for the Accessibility section for the duration of the event.
Our accessible section of the lawn, located at the bottom of the lawn on the East and West corners, has reserved seating, in addition to a general admission area that is first-come, first-served. The lawn is uncovered and subjected to the elements. In inclement weather, the terrain can become difficult to navigate. Note: The Starplex Lawn Deck seats are accessible via staircase in the West Plaza only. There is a concrete ramp that goes halfway up the lawn, towards The Starplex Lawn Deck.
Our lawn is accessible via the ramps located at each corner at the bottom of the lawn, with the flattest part of the lawn located directly past the ramp and concrete area.
If you require the features of an accessible seat, we encourage you to purchase a reserved seat in the bowl of the amphitheater.
Our accessible entrances to the venue are located at the East and West entrances, Citi VIP Club and Starplex Lounge.
The accessible lawn entrance is a paved ramp leading to the lawn on both the East and West sides, and is located at the front of the lawn, across from the 200s sections.
The seated accessible entrance is a paved walkway that leads to the pit and center House ADA seats and is located on both the east & west side between the 100s and 200s sections (the tallest frames into the seated area). A member of our guest services team can assist you upon arrival at any entry point.
Please Note: The Starplex Lawn Deck seats are accessible via staircase in the West Plaza only. There is a concrete ramp that goes halfway up the lawn, toward The Starplex Lawn Deck.
Assistive Listening Devices are available for all events.
To request a device, please visit the Box Office prior to entry or the Guest Services booth located in the East Plaza if inside the venue.
A valid ID may be required and availability is limited.
Assistive Listening Devices (ALDs) technology at Dos Equis Pavilion are powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see Guest Services to get a receiver. A photo ID is required to be held until the device is returned at the end of the event.
Connect to Wi-Fi network: Free_Fan_Wifi
Download the Listen Everywhere app via Apple or Google.
Connect to the audio channel in the app
Enjoy the show!
Using this app will work in any area of Dos Equis Pavilion.
Accessible concession stands are located throughout the East and West Plazas, Citi VIP lounge and East Lounge. If you need assistance, please ask a staff member. Guest Services is located in our East Plaza by the East Gates and the pop-up tent next to the West Gates.
Concessions located at the top of the lawn are not accessible.
Dos Equis Pavilion takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.
Additionally, Dos Equis Pavilion cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.
If medical assistance is needed, please contact a crew member.
If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at 214.421.1111 at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.
When you arrive for the show, if you would like assistance getting to your seating area, please check in with a member of our guest services team located at the Guest Services booth in the East Plaza or the Box Office in the West Plaza.
Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. Our accessible lawn area includes a designated pathway and entrance that is designed to accommodate people in wheelchairs and those with mobility aids.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. Over-the-counter medication must be in its original packaging. Guests are allowed to bring in snackable items, emptied in to a clear, 1 gallon ziploc bag.
First Aid is available within the East Plaza, to the right of the Guest Services booth with a red plus sign on the door. If medical assistance is needed, please contact the nearest crew member.
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the Guest Services team. There is limited electrical connectivity in the venue, please contact us at 214.421.1111 prior to your visit for more information.
All venue accessible restrooms are located in the East and West plazas and the Citi VIP Club. We also have accessible porta potties.
At Dos Equis Pavilion, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
We do recommend that dogs have covered paws due to the summer heat. Hearing exposure to extended period of loud music or machinery can result in hearing damage.
Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.
